1. How do I Register as a Vendor/Service provider?

You can click Here to register. You may also follow the step-by-step link Here to help you get your store front setup and start selling.

2. Do I have to pay to sell my products/ services on FiMiLocal?
The simple answer is NO unless you classify as a Small Business or Commercial Vendor. Private vendors who sell between 1-10 products or operate small services that utilize our booking platform (e.g. A hair dresser or nail specialist) do not pay to sell on our platform. They are only charged a service fee (currently 10%) for the use of the platform. Registered Small Businesses and Commercial Companies are charged a minimal subscription fee as well as a service commission (currently between 5-8%). Please refer to the various packages for the commission fee.
3. What does FiMiLocal require from me to begin?

Nothing beforehand, all the required information will be provided once you complete our registration/signup form, once that is completed we will only require your banking information to settle payments.

4. Will there be a training on how to operate the platform?

You may refer to the step-by-step guide HERE for assistance with setting up. We are currently producing some tutorial videos, which we will publish once done. In the meantime if you are having challenges with getting setup, do not hesitate to reach out to us using the Contact Us form.

5. How will payments be settled for orders made through FiMiLocal?

Payments will be settled through bank transfer at the end of each week (Friday).

6. How does FiMiLocal earn its income?

FiMiLocal offers reliability, convenience, and safety to both its customers and vendors alike. For this we charge a commission on each sale ranging from 5-15%. Other forms of earnings come from our subscription packages as well as product advertising.

7. How will my store handle orders that come in?

As a vendor you only need to package the product and alert us when it is ready for pickup so one of our delivery partners may retrieve the package for delivery.

8. What if a product is damaged or lost while out for delivery?

If a product is damaged before being picked up for delivery, that means the packaging is intact but the product inside is damaged or defective the Vendor will be responsible for replacing the item or issuing a full refund including delivery charges. The customer will be responsible for payment to return the item to the vendor. Returns and refunds will be processed in accordance with your Return and Refund policy hound HERE

9. Do you carry do deliveries on weekends and public holidays?

Yes we do, however on those days the delivery will come at an additional charge.

10. Who is responsible for refunds?
  1. Please refer to our refund policies HERE
11. Are illegal items/ services allowed to be featured on FiMiLocal?

NO. FiMiLocal will only permit the sale of legal items and services and all products are subject to be reviewed for approval before being displayed.

12. Is there a limit to the number of products or services I can upload?

Yes, the number of products that can be uploaded depends on the subscription package you selected.

13. Who do customers communicate with?

Customer may contact you directly about product inquiry via our WhatsApp chat services. However all other customer related matters including disputes  are handled directly by FiMiLocal.

14. Does FiMiLocal have a physical location/office?

No, FiMiLocal is an E-commerce company and is operated remotely.

15. How do I get in touch with FiMiLocal

You may reach us by utilising the Contact Us form Here. We will do our very best to respond within 24 hours.